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These terms set out the rules that govern your account at kq99 — how it is opened, how transactions are recorded, and what responsibilities sit on each side. Access to and use of this platform depends on your local law and eligible regions, so read through these conditions before you start.
By creating an account and using the platform, you enter into a binding agreement with us on the terms set out here. These conditions apply from the moment your account is activated — they cover how you log in, how your wallet transactions are processed through channels such as bKash, Upay, and Bank Transfer, and how your information is stored and maintained. We reserve the right to update these terms when our services change. Where a change materially affects your account, we will post a notice in the account area so you can review it before continuing. Continued use of the platform after a posted update constitutes acceptance of the revised terms. Eligibility to use this platform depends entirely on the laws that apply in your location. We do not make representations about legal access in specific regions; it is your responsibility to confirm that using this service is permitted under your local law. Persons who do not meet the account eligibility criteria set out in these terms may not open or continue using an account. These terms are written in English; in the event of any inconsistency between an English version and any translation, the English version prevails.
These terms draw clear lines around what they govern and what sits outside their reach. Account access and registered wallet use — including bKash and Upay — fall squarely within scope. Third-party services linked from this platform operate under their own separate terms, and we do not accept responsibility for conditions set by those external parties.
Everything tied to your registered account — login sessions, device continuity across mobile and browser, and account-level permissions — falls within these terms. Any change to your access rights will be communicated through the account notice area.
Deposits and withdrawals processed through bKash, Upay, and Bank Transfer are governed by the transaction rules in these terms. The payment details and verification steps shown in your account settings are the authoritative reference for each method.
Game content made available in the lobby — including titles from Pragmatic Play, Spadegaming, Joker, and JDB — is subject to individual game rules displayed at the time of play. These terms set the account framework; in-game rules apply within that.
External sites, linked services, and payment processors operate under their own conditions. We are not a party to those agreements, and these terms do not extend to any service or content hosted outside this platform.
You have specific, practical rights with respect to your account and how we handle your information. These are not abstract — each one maps to a step you can take directly. To review your transaction history, open the account section and check the records listed there; every bKash, Upay, and Bank Transfer entry is logged against your account at the time it is processed. If any personal detail on your account — your name, contact address, or linked wallet number — is incorrect, you can request a correction by contacting support through the route described in the support section below. Raising a question about how these terms apply to your specific situation is also straightforward: our support channel accepts written queries and will confirm the relevant section that applies. You may also request that your account be closed if you choose to stop using the platform; the process and any conditions attached to closure are described in the account settings area. Acting on any of these choices does not waive your rights under the remaining terms.
Open the transaction history in your account to see every entry, including wallet deposits and withdrawals. The log shows the method used — bKash, Upay or Bank Transfer — date, and status for each transaction.
If your registered name, contact information, or linked payment detail is wrong, submit a correction request through support. We will verify the change against the details on your account before updating the record.
Send us a written query naming the specific clause or situation you need clarified. Support will identify the relevant section of these terms and respond with a direct answer rather than a generic reply.
You may ask us to close your account at any time. The steps and any outstanding balance conditions are listed in the account settings area; support can walk you through them if the page is not clear.
When a terms question comes up — whether it is about a wallet transaction, an account access issue, or a clause you want explained — there are clear routes to reach us. Use the channel that suits the urgency and nature of your query. We do not publish response time commitments here; check the contact page for any notices on current availability.
Open the chat widget from any page while you are logged in. Describe your terms question or account issue directly; the agent will reference the relevant clause and, if needed, escalate to the policy team.
For detailed policy queries — such as a written record of how a specific clause applies to your account — send your question by email. Include your account reference so we can pull your transaction and access history.
The help centre inside your account area publishes answers to common terms questions, including how wallet verification works for bKash and Upay, and what happens when account details need to be corrected.
Handling your information with care is not optional — it is part of the agreement you enter when you open an account. Here is how we approach the key areas these terms cover, so you know what to expect at each step of the account lifecycle.
Account data — including your registered contact details and linked wallet information for bKash, Upay, and Bank Transfer — is stored for as long as your account is active and for the period required after closure. We do not share it with parties outside the scope described in these terms.
We use cookies to keep your session active across mobile and browser. You can review the specific cookies in use through your browser settings; disabling session cookies will affect your ability to stay logged in across pages.
Access to your account is controlled by your login credentials. If you suspect unauthorised access, contact support immediately through live chat or email. We can lock the account while an investigation is under way — do not wait.
To request a change to how we hold or use your data, contact us in writing through the email support route. We will confirm receipt, identify the relevant terms section, and outline the steps we will take to process your request.
These are the questions we see most often about our terms and conditions. If your question is not here, the support routes in the section above will get you a direct answer.
Access and eligibility depend on your local law and the eligible regions we serve. These terms apply uniformly to all registered accounts, but whether you are eligible to hold an account in the first place is a matter of the laws in your specific location.
We post a notice in the account area when a material change is made. You can review the update before continuing. If you carry on using the platform after the posted date, that counts as acceptance of the revised version. You are not required to accept — you can request account closure instead.
Yes. Any transaction you initiate through bKash, Upay, or Bank Transfer while logged in to your account falls under the transaction rules in these terms. The payment details and any verification steps shown in your account settings are the reference point for each method.
Contact us in writing through the email support route and name the clause or situation you are disputing. We will reply by identifying the exact section that applies and what steps follow. Live chat is available if you need an immediate response while a written query is in progress.
You can submit a written request through email support. We will confirm what data we hold, identify any retention obligations that apply after account closure, and outline the deletion or anonymisation steps we will take. Some records may be retained as required by applicable rules.
Game content from studios such as Pragmatic Play, Spadegaming, Joker, and JDB is available through our lobby, but each title carries its own in-game rules. These terms set the account framework; specific game rules displayed at the point of play operate within that framework and are the authority on gameplay mechanics.