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The pages below explain what kq99 records when you open an account, sign in from your phone and move money through bKash, Upay or Bank Transfer, and what you can ask us to change. Access to an account depends on your local law and the regions we are able to serve, so read the details here before you start on the login steps.
Privacy rules are not the same everywhere, and we do not pretend otherwise. What kq99 can offer you, and what we are required to record, depends on the law where you live and on the regions we can serve. If you are somewhere we cannot support, we will not open an account for you, and we say so before you go any further. Where we can serve you, this policy sets out the data we keep: the email address and phone number you sign in with, the device and browser you reach us from, and the transaction records created when you move money through bKash, Upay or Bank Transfer. Those records exist so that you and we can both see what happened on your account. We do not sell them, and we do not hand them to advertisers. We hold them for as long as we need them to run your account, meet our legal duties and settle any question you later raise with our support team. You can ask what we hold, ask us to correct something that is wrong, or ask about deletion. What we are able to do in each case follows the rules that apply where you are, which is why the same request can end differently from one country to another. If any part of this page is unclear, send your question to the support route shown on this site and we will explain it in plain words.
This policy covers the kq99 account you open with us and the data that account creates. It applies from the moment you start the login steps, through every session you run on your phone or desktop, and on to the records left behind after you sign out. It does not cover everything you meet on the internet, and it is worth knowing where the line sits. Anything that happens inside your signed-in account area belongs here. Anything you reach after you leave us, such as a wallet app, a bank page or a link someone sent you, belongs to whoever runs it, with rules of their own. We cannot answer for how another company stores what you give them. If you want to know what a payment provider keeps, ask that provider. Our side of the record is the part we can explain, correct or hand back to you on request. Read the four lines below and you will see the split. Where you live and which regions we serve shape what we can offer in the first place.
This is the data tied to your sign-in. We hold the email address, phone number and device details you use to reach your account, plus the security steps that keep other people out of it. If your number changes, update it from inside your account so your access details stay correct.
Every deposit, withdrawal and wallet movement through bKash, Upay or Bank Transfer creates a record linked to your account. Those records show what moved, when and through which route. We keep them so your balance history and any question about a transfer can be checked against something real.
Pages, game titles, lobby listings and any editorial copy on this site sit inside this policy as well. That also covers the cookies and log data created when you browse, and the way we measure which pages get used. It is how we keep the lobby working on a phone screen.
Some parts of your time online happen outside our walls. Wallet apps, banks and any page you reach by following a link all run on their own terms. We pass over only what a payment or verification step needs, and we cannot describe or change how those providers then store it.
You have real moves here, not just a paragraph you scroll past. Once you are signed in, your account area is where your own details live, so start there. You can look at what your profile holds, change a phone number or email address that has gone stale, and check the transaction records tied to your kq99 wallet. If something looks wrong, say so early. Write to our support route with the account email you used and the detail you want looked at, and keep the message short and specific: what you expected, what you saw, and when it happened. That is usually enough for us to trace it. You can also ask what data we hold about you, ask for a correction, ask what happens if you close the account, and raise a question about cookies or tracking. Each request is answered against the law that applies where you live, which is why the same request can get a different outcome in a different country.
Sign in and open your profile to see what we hold: the email address, phone number and device details tied to your account, plus the wallet records from your bKash, Upay or Bank Transfer movements. If a line looks out of date, that is the place to change it.
Numbers change and phones get replaced. If the email or mobile number on your account is no longer the one you use, update it from inside your account so your sign-in and any verification step still reach you. A wrong number is the most common reason a request stalls.
Send your question to the support route shown on this site and include the email address on your account, the page you were on and what you expected to see. Short, specific messages are traced faster than long ones. We will explain what this policy lets us do in your case.
You can request a copy of the personal details we hold for your account, ask for a correction, or ask what happens to your records if you close the account. What we are able to do follows the law where you live, so the answer depends on your region.
Questions about your data should not be hard to send. We keep the routes on this site and inside your signed-in area, so you always know where a message goes. If you are already an account holder, sign in first: the help link in your account area puts your message next to the account it is about, which saves a round of back and forth. If you have not opened an account yet, use the contact route published on this site and write from the email address you plan to use. Tell us plainly what you need, whether that is a copy of your details, a correction, a question about cookies, or something that looks wrong on a transaction record from bKash, Upay or Bank Transfer. Our reply goes to the address you wrote from, so use one you can still open. Keep the thread in one place so nobody has to piece it together later. If your question is about a wallet movement, have the date and the amount ready before you write.
The contact route published on this site is the front door for anything you want to say about your data. Use it for requests about what we hold, corrections, cookie questions or a transaction record you want checked. Write from an address you can still access so our reply reaches you.
Once you are signed in, the help link inside your account area keeps your message attached to the right account. That matters for anything about a wallet movement through bKash, Upay or Bank Transfer, because we can look at the same record you are reading and answer against it.
Not an account holder yet? You can still ask how we handle data before you go further. Use the same contact route, say that you have not opened an account, and ask about cookies, retention or what happens to details you type into the account steps. We would rather answer first than have you guess.
Data handling is a set of habits, not a paragraph. We keep the details tied to your kq99 account in the systems that run the lobby, restrict who inside our team can open them, and use them for the reasons this policy describes: running your account, checking transactions and answering your questions. Cookies do a smaller job. They keep you signed in between pages, remember your language and screen preference, and show us which parts of the site get used. You can clear or block them in your browser, though some parts of the lobby will not behave the same afterwards. Account security sits with both of us. We ask for your sign-in details and any verification step the account shows, and you keep that password and your phone to yourself. Records are kept for as long as the account is active and for the period our legal duties require after that. If you want a change made to what we hold, ask through the contact route on this site and we will tell you what we can do where you live.
The data we hold about your account is narrow on purpose: the email address and phone number you sign in with, device and browser details, and wallet records from bKash, Upay or Bank Transfer. We use it to run your account and check transactions, nothing beyond what this policy describes.
Cookies keep you signed in as you move between lobby pages, remember the language and screen size you prefer, and tell us which pages get used. You can clear or block them in your browser settings. Do it and some parts of the site will behave differently, so expect that.
Your sign-in details and any verification step the account shows are how we keep other people out of your wallet history. Keep your password and your phone with you, and sign out on a shared device. If you think someone else has reached your account, contact us straight away so we can look at it with you.
We keep account records while your account is open and for the period our legal duties require afterwards; after that they are removed or made unreadable. To request a copy, a correction or a deletion, use the contact route on this site and we will explain what applies where you live.
The questions below are the ones we get most about this policy, and they all come back to the same three things: what we hold, who can see it and what you can ask us to change. Start with the first one if you are new here, because it explains the boundary between our account and everything around it. If your question is about a wallet movement, look for the answer about payment providers before you write to us; it usually settles it. Anything not covered here can be sent through the contact route on this site. We would rather answer a plain question than have you guess why a step exists. If you are reading this because a payment or verification step asked for details, read the answer about what we pass on. It tells you who handles data after it leaves our account area. Nothing on this page overrides the law that applies where you live.
It covers the account you open with us on this site: the details you give at sign-up, the sessions you run on your phone or desktop, and the transaction records made when you move money through bKash, Upay or Bank Transfer. Pages you reach after leaving us sit outside it.
Contact details you give us, such as your email address and phone number; device and browser details from your sessions; wallet and transaction records; and any messages you send our support route. We use them to run your account, check transactions and answer you, and we do not sell them.
Yes, you can ask. Send the request through the contact route published on this site from the email address on your account, and tell us what you want to see. What we can release follows the law where you live, so the reply may differ from one region to another.
We pass on only what a payment or verification step needs, so a wallet movement through bKash, Upay or Bank Transfer can be completed and matched to your account. Those providers then handle that data under their own rules. If you want to know what they keep, ask them directly.
Sign in, open your profile and update the email address or mobile number there, then save it. If a transaction record looks wrong, contact us with the date, the amount and the route used. Do not open the same question twice, since two threads slow the check down.
Your account stops running and we remove or make unreadable the details we no longer need. Some records are kept for the period our legal duties require, which depends on where you live. You can ask about closing the account and about the records kept afterwards.